Android App Support

Sign-in and OTP Help

• Enter a valid 10-digit Indian mobile number that can receive WhatsApp messages.
• Accept the terms shown on the sign-in screen, tap Proceed, then enter the six-digit code sent for that request.
• An OTP expires after five minutes and can be used only once. Request a new code if it expires.
• Do not share your OTP with Wealth Vision staff or anyone else. We will never ask for it through a call, message or support request.

If WhatsApp delivery is delayed, check the number and country code, your data connection and WhatsApp availability, then wait for the resend timer before trying again.

Notifications

Research alerts are optional. On Android, allow notifications when prompted or enable them later in the device's system settings. Disabling notifications does not remove your account or research access. Deleting the account disables registered push delivery.

Google Play Purchases

• The Android production app uses Google Play Billing for paid app access. The final price and payment method are shown by Google Play before confirmation.
• We receive the product, order status and a protected purchase reference needed to verify and grant access. We do not receive or store your card number, CVV, UPI PIN, bank password or Google password.
• If payment succeeds but access is still pending, keep the app installed and signed into the same Wealth Vision account, reopen the Plans screen and allow it to retry verification.
• For cancellation or refund help, see the Refund & Cancellation Policy.

KYC and PAN

The app asks only for the PAN needed for Research Analyst client compliance. PAN is sent over HTTPS, verified through the configured verification provider and stored using authenticated encryption; ordinary records display only the last four characters. Never send a full PAN through the general support form unless our compliance team provides a secure, verified process for a specific case.

Account, Devices and Deletion

Use Profile → Signed-in devices to review or revoke another app session. Use Profile → Delete account to close the account. If you cannot open the app, follow the public account deletion instructions.

Contact Support

Use our secure contact form and include:

• the mobile number registered with the app;
• the affected screen and a short description of what happened;
• the approximate date and time; and
• for a payment issue, the Google Play order reference shown in your receipt.

Do not send an OTP, password, complete payment credential or trading-account credential. For a formal investor complaint, use our Grievance Redressal process.

Legal and Privacy

The app provides research, not trade execution, broking or personalised investment advice. Read the Terms & Conditions, MITC, Privacy Policy and Disclaimer.

Last updated: September 2026.